Manager of Product Excellence for a multinational media conglomerate Embraced NWOW by creating PE Workstreams. The PE Dashboard promoted cross Dept Communications which in turn reduced Customer Escalations by 25%, moreover the Product Roadmap transparency improved comms with Ops and Internal Training has driven a 5% increase in Rep Confidence and knowledge.
Reduction of 157 hours of non-value-added time in 2020, by aligning processes and removal of meetings. Developed/Maintained relationships in Development, Sales, Finance to best facilitate and expedite the Voice of the Customer. InOffice – Midwest. preferably Remote. Direct Hire.
